I was a little scared, but I more felt violated. In 2011, Canada BankCard told Colvin if she continued to complain about what she considered unauthorized withdrawals from her account, the company would have to suspend her service and call its lawyers to investigate. Heather Colvin operates a pizzeria in Black Diamond, Alta. However, Norets said for nine months after the clinic's contract with Canada BankCard expired, the company continued to withdraw money from its bank account. "They were very urgent and unprofessional."Īfter Norets called the debit processing company and discovered it wasn't in receivership, she began looking to replace Canada BankCard. "I thought it was really fishy," Norets said. Norets said although the clinic had a contract with Canada BankCard since 2005, the callers told her she needed to sign a new contract because the company that processed their debit transactions had gone into receivership and the transactions wouldn't go through any more.
"In my mind, it's almost like dealing with a bank, but obviously their cheque's no good."Īnna Norets, administrator of a health clinic in Mississauga, Ont., said two different Canada BankCard sales reps called her every day for two weeks in 2013. Prosser said it's shocking a company with access to people's bank accounts would bounce a cheque. Prosser eventually received three refunds: an international money order for $225, and two company cheques - one for $1,500, another for $833.46.īusiness owners allege Canada BankCard Systems promised them lower transaction costs, but were hard to reach when problems arose (CBC)The cheque for $833.46 was returned NSF. "It's like beating your head against a stone wall. He said it has been difficult and frustrating trying to get anyone from Canada BankCard to explain the charges. Prosser said his business account has had over $13,000 in withdrawals that Canada BankCard hasn't adequately explained and which he feels are unauthorized. In some months Canada BankCard had made withdrawals for hundreds of dollars, taken in increments of $47.20, $70, $75 or $88.32 at a time, sometimes four times on the same day. In November 2014, Prosser began going through four years of bank statements after noticing pre-authorized withdrawals he didn't understand. Glen Prosser, who operates a small-engine repair business in Lloydminster, Sask., said the sales rep for Canada BankCard promised him lower costs and no hidden fees when he signed in 2010. Unexplained withdrawals went back years, business claims
Doiron has not responded to a request for an interview to address the specific complaints in this story. She said any merchant who has concerns can contact her. of Burlington, is listed as a PCI-accredited credit service provider, meaning companies such as Visa, along with the Canadian government, recognize it as qualified to collect, store and transmit the financial information of hundreds of thousands of people.Ĭanada BankCard president Tina Doiron said the company's contracts provided merchants with lower rates and included pre-authorization to collect the fees. The Better Business Bureau of Central Ontario gives the company an "F" rating because of unanswered complaints, according to Cameron Crassweller, vice-president of marketing and communications.Ĭanada BankCard, officially 1745108 Ontario Inc. It's like beating your head against a stone wall. They say Canada BankCard was difficult to reach when problems arose, it didn't explain the withdrawals adequately, only partial refunds were ever offered - in one case with an NSF cheque - and that one small business owner was told lawyers would be involved if she didn't drop her complaint. Several business-owners told CBC's Go Public that Canada BankCard Systems (CBS) took money from their bank accounts without adequate explanation, several times a month - sometimes several times on the same day. Canadian small business owners looking to save money on credit and debit card transactions say the company they signed with ripped them off, in some cases for thousands of dollars.
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